Description
IT Support Specialist, 1st & 2nd Line Support, Service Desk, MS Office, Brussels, Belgium
Rate: 280 EUROS per day
Languages: French + English
Role
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- 1st and 2nd line support: remote and on-site support
- Recording & tracking incident information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Testing and administration of applications
- Liaising with system administration and database administration for execution of administration tasks
Analysis and technical skills
- Very good skills in all of the MS Office applications
- ITIL V3 Foundation Certified
Please forward your CV for a full job description and immediate consideration.