Description
Finance Service Manager
Role:
We are looking for a mixed profile Service Manager/Technical Analyst.
As Service Manager
- You act as Coordinator for all activities related to the external company hosting Oracle financial applications (ERP, BI and billing)
- You are accountable for building and maintaining global delivery planning for the hosting company
- You are the interface between for internal teams and the hosting company on transversal hosting matters
- You monitor the performance of the hosting company
- You give adhoc support to the 3 teams in charge of the 3 large Oracle applications
- You are accountable for providing these teams with necessary tools (VDI, VM, development tools...);
As technical analyst for all existing Financial applications in scope
- You act as Designer for small applications (on-prem and SaaS)
- You gather technical and functional knowledge in order to become Application Owner;
- You act as SPOC for the IT infrastructure teams
- You act as for Finance Business users in case of enhancement requests
- You act as for Corporate Technology division
- You resolve independently Production complex incidents affecting the applications under your control and communicate effectively with the internal Business Users
As technical analyst for new Financial applications to be implemented
- You implement packaged applications and design their interfaces in line with the required business and operational requirements, while being compatible with the enterprise wide architectural and design guidelines
- You are in contact with IT infrastructure teams to provide them with a clear and complete information on the application technical context and physical topology
- You build a good functional and technical knowledge of the implemented package and its interfaces
- You participate to the application software delivery to both test and production environments
- You may contribute to the supervision and/or validation of the build process by external companies
Profile:
We are looking for a Service Manager with a large range of skills, but no need to be expert in each of them. A background in Financial applications is very important to be able to be able to learn fast the applications and infrastructure.
Next to the main Financial application (eBS, OBIEE, ORMB, OneSumX), our landscape contains many on-premises packages (costing & profitability, forecasting, different reporting solutions...) and Cloud applications (Ariba, Blackline, payment gateways, ...) that you'll be responsible for. Experience in all these type of packages is not required, but exposure to some tools is expected.
- min 10 years in IT
- min 5 years in Finance domain (Financial sector not required)
- Experience as Coordinator and Service Management (2+ years)
- Experience as Designer (2+ years)
- Experience as Support Analyst (2+ years)
- Knowledge of the basic infrastructure principles (Firewall, Proxy, SSO, FTP, ...) and knowledge of basic security principles
- MS Office
Soft skills
- You are open to learn new Finance applications and their usage;
- You have good organizational skills and the capacity to work autonomously;
- You are Customer minded
- You can build constructive relationships with all stakeholders, both inside and outside of the company;
- You can manage changes and conflicting priorities;
- You are proactive and able to think out of the box
- You are committed to accuracy and completeness
- You can share knowledge and expertise with others;
- You are committed to continuous process improvement;
- You demonstrate good communication and negotiation skills;
- You have good analytical skills;
- You are autonomous and self-organised
- You are able to write and complete documents in a clear/structured way;
- You speak/write English fluently, French or Dutch is an asset
MANDATORY:
- Experience in Finance domain (5+ years)
- Experience as Service Management/Coordinator (2+ years)
- Broad IT experience (development, design, infrastructure, security, ...)