Floorwalker

Description

Floorwalker L3 / IT-Support

Jobnr.: 117485

Start: ASAP

Duration: 2 months (+ extension)

Location: Munich

On behalf of a well-known IT client we are searching for a Floorwalker in Munich.

Tasks and Responsibilities:

- Assist customers in determining problems and provides resolutions

- Use of troubleshooting techniques and tools to identify technical defects/issues

- Track and report details of solutions provided to resolve customer issue, maintaining and updating customer database

- Escalate problems in line with documented procedures, as appropriate

- Attend required technical training sessions and make effective use of assigned lab time

- Maintain comprehensive knowledge of service offerings

Job Qualification:

- Good knowledge of software currently shipped with Dell client products and basic knowledge of legacy operating systems

- Working knowledge of PC architecture/technology

- Thorough knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines

- Language skills (spoken and written) in English and German and / or Dutch

- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

- Thorough knowledge of provided on-line tools

- Ability to deal professionally with irate customers

- Ability to learn new products and technologies

Thanks and best regards,

Trung Nguyen

Resourcing Consultant

Tel:

E-Mail: trung.nguyen[at]mbade.com

Michael Bailey International is acting as an Employment Business in relation to this vacancy.