Description
Job Description
Our client is seeking Help Desk Analyst
Responsibilities Include:
- Provide assistance hardware and software assistance to users via phone
- Provide support to Windows OS laptops and desktops
- Utilize the Remedy ticketing system to assign tickets and track status
- Re-set passwords in Active Directory
- Troubleshoot Workstation connectivity
- Triage user issues and assign issue via Remedy to next level support staff.
- Assign tickets to internal and external support staff
Required Skills/Experience:
- 3+ years' professional experience providing support via phone
- Hands on knowledge in resolving issues with PC's, Laptops, and Printers
- Strong working knowledge of Windows 7, 10 and XP Operating Systems
- Experience utilizing Remedy ticketing system
- Experience utilizing Active Directory
Certification/Experience:
- Microsoft MCP