Description
2nd/3rd Level Support (m/w)Jobnr.: 118931
Start: ASAP
Duration: until (+ extension)
Location: Munich
On behalf of a well-known IT client we are searching for a 2nd/3rd Level Support in Munich.
Tasks and Responsibilities
- Assist customers in determining problems and provides resolutions
- Use of troubleshooting techniques and tools to identify technical defects/issues
- Track and report details of solutions provided to resolve customer issue, maintaining and updating customer database
- Handle escalated problems in line with documented procedures, as appropriate
- Attend required technical training sessions and make effective use of assigned lab time
- Maintain comprehensive knowledge of service offerings
Job Qualification
- Very good knowledge of software products and legacy operating systems
- Experiences in handling customer support, ideally in 1st and 2nd Level
- Thorough knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
- Language skills (spoken and written) in English and German and / or Dutch
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Thorough knowledge of provided on-line tools
- Ability to deal professionally with irate customers
- Ability to learn new products and technologies
In case of feeling addressed please do not hesitate to send me your application including your latest CV. I am looking forward to meet you.
Kind regards
Peter Menge
Resourcing Consultant
____________________________________
E-Mail: peter.menge[at]mbade.com
Website: www.michaelbaileyassociates.de
Michael Bailey International is acting as an Employment Business in relation to this vacancy.