Description
I currently have an opening for IT Support Engineer Role, 6 months rolling contract, Sweden. The JD has been provided below for your reference. Let me know if you are keen on exploring this opportunity.
Role: IT Support Engineer
Job Description:
Should speak and write Swedish & English. Should have IT education in gymnasium or post that. Preferably one to two years of experience in customer support (Voice and mail) for handling and classifying issues and helping users resolve their IT related issues. Should be aware of ITIL Incident management process. Knowledge on windows 7 & 10 OS. Familiar with Service Now or any other ticketing tool. Knowledge on Active Directory. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Exp: 1-2 years
Location: Stockholm (Sweden)