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IT Service Desk Analyst (Swedish Speaker)

Stockholm  ‐ Onsite
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Keywords

Windows Windows 7 Support Active Directory Communication ITIL Education Incident Management Speaker

Description

Role: IT Service Desk Analyst

Job Description:

  • Should speak and write Swedish & English.
  • Should have IT education in gymnasium or post that.
  • Preferably one to two years of experience in customer support (Voice and mail) for handling and classifying issues and helping users resolve their IT related issues.
  • Should be aware of ITIL Incident management process.
  • Knowledge on windows 7 & 10 OS.
  • Familiar with Service Now or any other ticketing tool.
  • Knowledge on Active Directory.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Should speak and write Swedish & English.
  • Should have IT education in gymnasium or post that.
  • Preferably one to two years of experience in customer support (Voice and mail) for handling and classifying issues and helping users resolve their IT related issues.
  • Should be aware of ITIL Incident management process.
  • Knowledge on windows 7 & 10 OS.
  • Familiar with Service Now or any other ticketing tool.
  • Knowledge on Active Directory.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

    • Exp: 1-2 years

    Location: Stockholm (Sweden)

    Start date
    2 weeks
    Duration
    6 months rolling
    From
    Kirtana Consulting
    Published at
    12.07.2018
    Project ID:
    1596764
    Contract type
    Freelance
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