Workstation Support Analyst

South Carolina  ‐ Onsite
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Description

Title: Workstation Support Analyst

Location: Columbia, SC

Job Type: Long Term Contract

Job Requirements:

  • 2 years of Tech support work experience/related work experience.
  • A+ Certification

Job Description:

  • Monitors/updates dispatch system and works incoming tickets as assigned.
  • Provides troubleshooting, technical support and development of end user guidelines.
  • Configures, installs, monitors, and maintains IT users' Workstation software and hardware.
  • Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by purchasing. Ensures proper configuration and adherence to security configurations and settings.
  • Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  • Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
  • May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • Keeps apprised of new technologies related to Workstation support procedures.
Start date
n.a
From
Software Specialists
Published at
12.07.2018
Project ID:
1596769
Contract type
Freelance
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