Description
Eximius are working exclusively on behalf of a company looking to assemble a support engineer team for a customer with an Aspect contact centre estate.
These roles will involve working remotely 100% of the time as part of a virtual support team for the end customer. The end customer works in a highly regulated and demanding B2C industry so they will require a 24x7 on call facility as part of the support desk. Engineers can work in split levels with an escalation structure and as part of an on call rota to deliver the best service for the customer, this will be organised by our client.
It is essential that you have provided phone/help desk support for Aspect Contact Centre (ideally Cloud) before. Knowledge of the Customer Engagement Platform and Self-Service tools will also be very beneficial. Apply now for interview and further information.