Description
IT Service Desk/Help Desk, Support Analyst - Brussels (Near Airport), Belgium
Languages: ENGLISH, FRENCH and DUTCH (trilingual)
Skills and Experience:
- Understanding of PC technologies.
- Ability to grasp new technical concepts quickly.
- Understanding basic Windows operating systems and MS Application and common fixes to issues including email exchange.
- Being able to diagnose issues affecting desktop performance, both generic issues affecting estate and specific desktop PC issues.
- Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc used within own organization.
- Understanding of applications used and applying common desktop related fixes such as application not launching, freezing or missing.
Technical details:
- Ticket tooling: SDM12, Remedy
- Office applications
- SCCM basics
- Active Directory
- Windows 7
- Lotus Notes
- Remote control tools eg Dameware
- Mobile Device Support - Android/Iphone
- Print Management
- Sap Reset Tool
- Software Client Center
- Passafe
- Antivirus tools: Mcafee
- Backup software eg Easus
Description of work:
- Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams.
- Log all calls, using the designated call handling system and entering detailed and accurate information.
- Manage administration tasks within the team, eg mails, PC requests, Wlan.
- Assign any problems which cannot be resolved during the call to the appropriate support group.
- Keep the customer, when they make follow up calls, fully informed about the progress of any problems which have been assigned to a support group.
- Identify common and large scales problems and alert the Incident Manager & Team Leader to these.
Please send your CV to Javaid/Sean and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.