Description
JOB DESCRIPTION TITLE:
Operations Messaging SME (2 positions)
POSITION DESCRIPTION:
Messaging Operations group requires a level 3 System Administrator to join the global operations environment. The candidate will be expected to provide daily operational support to a global Microsoft Exchange mail infrastructure and Microsoft Lync.
The role is adjunct to Engineering, as the Operations team owns all toolsets which are required to both run and report on the plant on a daily basis. This role not only involves infrastructure skills, but also some Scripting and development work, as we look to further automate many of our processes and end user toolsets.
Also, we are starting to test and deploy new technologies including Lync 2013. Furthermore the candidate is also expected have experience with managed service vendors, as the role includes; directing managed service teams, scheduling appropriate work, providing new intelligent solutions for their daily operations.
This allows the metro resources to remain in a development and escalation role. This environment is extremely important and considered by the business as a crit zero applications, not only to the end users but also to the application development groups as well. Because of this, suitable candidates will need strong technical and interpersonal skills.
Responsibilities:
- System management and upkeep of the production environment
- Problem diagnosis, troubleshooting, escalation and notification.
- Run book documentation
- Inventories, problem resolution processes, documentation
- Testing of server upgrades and patch deployment Skills
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
- Excellent communications skills
- Professional ownership of issues
- Good organizational skill; Ability to plan and prioritize
- Analytical Skills
- Proven troubleshooting skills in a support environment
- Strong sense of commitment and drive towards problem resolution
- Use of initiative and proactive approach to work
- Experience of working in a fast paced, changing environment
- Maturity to be able to execute job functions with minimal guidance