Description
- Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end user guidelines.
- Configures, installs, monitors, and maintains IT users' Workstation software and hardware.
- Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by purchasing.
- Ensures proper configuration and adherence to security configurations and settings.
- Tests, troubleshoots, maintains, modifies, validates and documents application packages.
- Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
- May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
- Keeps apprised of new technologies related to Workstation support procedures.
- Technical operations support experience
- A+ Certifications Required.