Description
Operational Project Governance/ITIL
Marlin Green are currently searching for an Operation Readiness/Operational Project Governance resource for one of our global customers in Poland.
The Operation Project Governance resource will own and ensure operational alignment of IT Projects. They should identify relevant projects and drive (in alignment with the Project Managers for these Projects) that the they plan &perform their activities in line with the operational processes in due time and high quality in order to achieve stable operations. They should also manage the operational transition of these projects towards a smooth handover, capture open topics & drive them with the projects to closure. Also manage the Infrastructure Demand project from a financial, organizational and delivery perspective.
Key tasks:
- Assess and understand Projects and their work packages regarding impacts towards operations
- Liaise with Proj Mans to have the Projects adhering to & feeding operational processes like Change Management, Knowledge Management... etc.
- Steer and support the Operational Transition for these Projects as per the defined procedures. Ensuring that Projects develop and activate Support Models and help implementing these Support Models.
- Work with resources from external suppliers (such as the SIAM team) to achieve those Transitions in required Quality, Time and Cost
- Review existing Support Models: identify weaknesses, define correction actions & implement them - Improve Support Models
- Manage the external supplier(s) to perform steps in establishing Operational Readiness. Track & manage performance through KPIs & SLAs which need to incorporate elements like percentage of successful transitions, number of incidents received post Go-Live, number of remaining issues after Go-Live vs Project End etc.
Required experience:
- Deep understanding of Operations Frameworks eg ITIL
- Understanding of infrastructure & applications technologies and their life cycle
- 5 years+ IT experience
- Deep understanding of the interaction within IT, counterparts, roles and responsibilities
- Experience in a large IT landscapes
- Working with an outsourced team/off-shore team
This is an English speaking project
Start: ASAP/Latest beginning of September
Duration: 3-6 months