Salesforce Administrator

Georgia  ‐ Onsite
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Description

Essential Duties and Responsibilities:

  • Proactively solicit feedback and gather business requirements for tool enhancements from a large, diverse user group spanning multiple departments throughout the organization.
  • Translate business requirements into technical functionalities.
  • Assist in identifying opportunities within the CRM to continuously improve operations, sales effectiveness, and overall productivity.
  • Contribute and provide direction to all technical aspects of the business and sales processes that are managed within SFDC.
  • Manage and prioritize support requests and user administrative needs.
  • Stay on top of current CRM and SFDC best practices applicable to the industry.
  • Assist developers in debugging production environment.
  • Manage SFDC administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons.
  • Develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics.
  • Create and maintain reports and dashboards.
  • Assist in managing data loads and data quality.
  • Assist in performing data cleanup, extraction, and mass changes using the Apex Data Loader.
  • Create specification documents for new functionality or significant enhancements to existing functionality.
  • Provide training and technical support to all SFDC users.

Minimum Requirements:

  • 4+ years of experience with technical implementation, day-to-day operations, and long term maintenance of Salesforce.
  • Experience debugging apex code and VisualForce.
  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
  • Experience documenting and analysing processes, procedures, and/or policies.
  • Must be comfortable in rapidly changing and sometimes ambiguous work situations.
  • Dev 401 or Platform App Builder certification
  • Experience working with Salesforce.com Service Cloud and Sales Cloud.
  • SFDC administration experience required. Solid understanding of technical requirements, system configuration, user requirements, and related policies and procedures.
  • Proficiency in the following SFDC functionalities: custom objects, validation rules, workflows, assignment rules, email2case, formula fields, custom reporting, and modifying pages, views, and dashboards.
  • Work in a team environment but be able to complete tasks independently.
Start date
Immediately
Duration
Long Term
From
The Royak Group Inc.
Published at
12.08.2018
Project ID:
1613966
Contract type
Freelance
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