Description
Essential Duties and Responsibilities:
- Proactively solicit feedback and gather business requirements for tool enhancements from a large, diverse user group spanning multiple departments throughout the organization.
- Translate business requirements into technical functionalities.
- Assist in identifying opportunities within the CRM to continuously improve operations, sales effectiveness, and overall productivity.
- Contribute and provide direction to all technical aspects of the business and sales processes that are managed within SFDC.
- Manage and prioritize support requests and user administrative needs.
- Stay on top of current CRM and SFDC best practices applicable to the industry.
- Assist developers in debugging production environment.
- Manage SFDC administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons.
- Develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics.
- Create and maintain reports and dashboards.
- Assist in managing data loads and data quality.
- Assist in performing data cleanup, extraction, and mass changes using the Apex Data Loader.
- Create specification documents for new functionality or significant enhancements to existing functionality.
- Provide training and technical support to all SFDC users.
Minimum Requirements:
- 4+ years of experience with technical implementation, day-to-day operations, and long term maintenance of Salesforce.
- Experience debugging apex code and VisualForce.
- Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
- Experience documenting and analysing processes, procedures, and/or policies.
- Must be comfortable in rapidly changing and sometimes ambiguous work situations.
- Dev 401 or Platform App Builder certification
- Experience working with Salesforce.com Service Cloud and Sales Cloud.
- SFDC administration experience required. Solid understanding of technical requirements, system configuration, user requirements, and related policies and procedures.
- Proficiency in the following SFDC functionalities: custom objects, validation rules, workflows, assignment rules, email2case, formula fields, custom reporting, and modifying pages, views, and dashboards.
- Work in a team environment but be able to complete tasks independently.