Description
Our client requires Network Support Engineers with Incident, Problem & Change Management experience to work within a premium delivery team in Krakow, Poland.
You will be acting as Technical Team Lead in problem resolution.
Roles and Responsibilities
- Act as a technical focal point for network problem resolution. Troubleshoot and resolve customer network problems across a broad range of technologies. Provide Network-level problem resolution, including troubleshooting on the entire Cisco network for complex and critical issues. Is a dedicated Technical Escalation point of contact for moderate to complex network issues.
- Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions,
- Provide Software Referrals to address critical problems identified across install base.
- Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
- Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
- Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.
- Occasional business travels are required (EMEAR, APAC, US)
- Successfully manage customer relationship. Support service delivery on accounts under his/her responsibility. Generate reusable Intellectual Capital in the form of standard customer deliverables. Question the way of working and suggest improvements.
- Provide remote or onsite deployment support. When appropriate act as Lead Engineer for HTTS and TAC when driving customer's escalated or reoccurring reactive issues to resolution.
Qualifications
- Typically requires university degree equivalent
- 5+ years of experience in network engineering or telecommunications support environment
- Advanced knowledge of Routing and Switching
- Good knowledge of one: Data Center, Wireless, Security, Voice
- Effective Troubleshooting and Analytical skills
- Ability to communicate effectively in English both verbally and in writing
- High interpersonal skills, very good presentation skills (to a technical and non-technical audience)
- CCNA/CCNP or knowledge equivalent
Desired Skills (nice to have)
- Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
- Experience in designing, deploying or supporting Cisco Solutions
- Operation and configuration of Cisco's data center and network devices
- Good Knowledge of Cisco IOS
- CCIE
Apply for immediate Interviews. Flint provide services to the ICT Industry.