Description
Service Delivery Manager - Brussels, Belgium
Languages: ENGLISH, FRENCH and DUTCH (trilingual)
Skills and Experience:
- ITIL Service Management Accreditation desirable.
- Experience in building and sustaining customer relationships on an operational level.
- Experience in working as part of virtual teams.
- Previous P&L responsibility and commercial exposure desirable.
- Project Management Methodology.
Description of work:
- Acts as a single point of contact for the customer and builds a relationship with the customer's operational IT contact.
- Represents the customer's interest and concerns internally to match customer expectations with delivered services.
- Is responsible for delivering against the agreed forecast of the engagement P&L and actively works with service owners to improve productivity and overall effectiveness to achieve ongoing performance improvements.
- Coordinates different teams (end-user support/server&storage/networking/application/infrastructure) so as to maximize efficiency and cooperation between agents.
- Reviews performance of service delivery unit against operational level agreement or service level agreement and drives the service owners to deliver at the committed quality.
- Recognizes any divergence from acceptable plan and recommends actions.
- Owns improvement plans and ensures they are regularly reviewed and progressed.
Please send your CV to Javaid and call to discuss further.
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