ServiceNow Admin/support in Warsaw, Poland

Warsaw  ‐ Onsite
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Description

ServiceNow Admin/support

Warsaw, Poland

13 Months contract

Administration of IT Service Portal (IT Serivce Catalog) on ServiceNow platform

SKILLS/COMPETENCIES

  • Fluent English written and spoken. All communication with vendor, internal and external teams and documentation is in English.
  • ServiceNow administration experience of Service Portal, ITSM, ITOM, and SOM is a plus
  • Scripting in JavaScript; PowerShell, Knowledge of WEB application design principles: HTML, CSS
  • Understanding of database: MySQL, MS SQL
  • Advanced Excel skills
  • Basic knowledge of ITIL, Scrum/Agile

DESCRIPTION OF THE SERVICES TO BE PERFORMED:

  • Fulfill standard customers' requests for data maintenance and user access administration
  • Track Incidents, investigate and resolve configuration and data issues in cooperation with IT Service Portal Team or external vendors
  • Perform configuration changes according to ServiceNow best practices and design approved by customer's architects. Changes include design of a technical solution according to functional requirements, configuration of ServiceNow applications, development or modification of scrips, web pages, data tables.
  • Document and maintain technical solutions details in the portal's Knowledge Base.
  • Test new versions of ServiceNow and solutions implemented by third party development team
  • Consult users on ServiceNow platform usage. Assist customer's portal architecture team in finding optimal technical solutions to fulfil user's requests or fix problems.
Start date
October
Duration
13 months
From
Hanson Regan Ltd
Published at
05.09.2018
Project ID:
1626551
Contract type
Freelance
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