Description
Job Title: Service Desk Support
Job Type: Contract
Job Location: Brussels
Contract Rate: Euro 200 per day
Contract Length: 12 Months with multiple extensions
Our Client, one of the world's foremost IT Consultancies, is looking to recruit a Contract Service Desk Support Consultant to join their client in Brussels, Belgium.
Job Description
- User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
- Follow-up of incidents related to information systems
- Organisation of the reporting of helpdesk activities
- Follow-up of user requests
- Follow-up of bug reports
- Mastering of information sites and maintenance of the unit's knowledge base
- Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
Requirements
- Bachelors + minimum 6 years of experience
- Good expertise with specific support tools or techniques, documentation writing or training
- Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications
- Excellent communication / writing skills
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working
- Ability to participate in multi-lingual meetings, good command of French and English is a must, any knowledge of another community language will be an asset
- Able to use the office automation tools used in the Commission (MS-Office)
- Certification or expertise in ITIL processes in the context of incident, problem and change management
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!