Service Desk Support

Brussels  ‐ Onsite
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Description

Job Title: Service Desk Support

Job Type: Contract

Job Location: Brussels

Contract Rate: Euro 200 per day

Contract Length: 12 Months with multiple extensions

Our Client, one of the world's foremost IT Consultancies, is looking to recruit a Contract Service Desk Support Consultant to join their client in Brussels, Belgium.

Job Description

  • User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
  • Follow-up of incidents related to information systems
  • Organisation of the reporting of helpdesk activities
  • Follow-up of user requests
  • Follow-up of bug reports
  • Mastering of information sites and maintenance of the unit's knowledge base
  • Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues

Requirements

  • Bachelors + minimum 6 years of experience
  • Good expertise with specific support tools or techniques, documentation writing or training
  • Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications
  • Excellent communication / writing skills
  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working
  • Ability to participate in multi-lingual meetings, good command of French and English is a must, any knowledge of another community language will be an asset
  • Able to use the office automation tools used in the Commission (MS-Office)
  • Certification or expertise in ITIL processes in the context of incident, problem and change management

This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!


Start date
n.a
From
Aim Hire Jobs
Published at
06.09.2018
Project ID:
1627207
Contract type
Freelance
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