Description
Hi all,
I am looking for a Central Service Desk Engineer for my client in the Amsterdam area. They are a big telecommunications player and they have a great working culture and an international environment.
The job
- Monitoring of Applications: creating incidents, troubleshooting and resolving actions for alarms received
- Entry point for support for local Country IT teams and business lines
- Monitor the Remedy ticketing system queues. Attempt first fix and ad-hoc workaround incident resolution activities, including but not limited to Stop/Start applications on alert
Must haves
- Understanding of Incident, Change, Problem, Release Management (ITIL) processes
- Tomcat/Apache knowledge
- Knowledge of Unix including Shell Scripting and system administration work
Rate: €380,- per day
Start date: ASAP
Duration: until 12 December. (You will be eligible for an extension in January)
If you're interested in hearing more, drop me your CV and I will get in touch with you as soon as possible.
Kind regards,
(see below)