Description
Customer Payments Administrator
Glasgow
Competitive hourly rate
6 month contract
This leading telecommunications company are seeking a Payments Administrator to join their team in Glasgow.
You will be part of a team responsible for allocating customer payments, processing refunds and answering payment queries whilst making the payment journey an enjoyable experience for their customers!
- Undertake all Payment processing tasks delivering against all team KPIS and SLAs
- Deliver excellent Customer Experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
- Identify improvements to Payment Team processes and support delivery of process improvements
- Ensure that all work instructions, processes and procedures are updated as required and changes communicated to Team Members
- Liaise with external vendors including Banks as required
The ideal candidate must have:
- Excellent levels of accuracy and attention to detail
- Administrative experience gained in a high volume Finance environment
- Advanced PC Skills
- Good communication skills
- Good understanding of Customer impacts
- Payments experience
If this role is for you then please apply or send your CV direct to (see below)
Project People is acting as an Employment Business in relation to this vacancy.