Description
Support Agent - Remote Support - Help Desk
A global provider of IT Solutions is looking for a Support Agent, to support a customer based in Brussels on a government based project.
Some of the technical/functional skills my client is looking for include;
- Knowledge of various software and applications (minimum Windows environment and MS Office package.
- Basic service knowledge.
- Good technical knowledge (eg Microsoft office, PCs basic networking).
- Good interpersonal skills are important.
- Preferable ITIL v.3 Foundation certification.
Job Description;
- SPOC, communicate with users verbally and written.
- Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible.
- Utilize Remote Desktop Takeover to improve remote diagnose.
- Follow-up end-to-end progress of all incidents, requests and standard changes.
- Escalate to the Competence Group when required.
If you would like to hear more about this opportunity, please send over an updated copy of your CV to (see below), or contact me directly.