IT Support Specialist (m/f)

Canton of Vaud  ‐ Onsite
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Description



IT Support Specialist (m/f)

Reference: -en
Start: asap
Duration: 6 MM++

Main tasks:
  • Setup personal computers, this includes the installation of operating system and application software and ensure that the setup is performed following corporate standards and using corporate operating system images
  • Set up and support printers, faxes, phones, tablets and peripherals
  • Perform the IT on-boarding of local and remote users
  • Analyze and provide technical solutions to incidents and requests within the Service Level Agreement (SLA)
  • Develop root cause analysis and corrective actions plan
  • Log, track, document and resolve incoming requests using the IT Service Management tool
  • Follow the Service Desk framework
  • Route out-of-scope incidents or requests and escalate issues to respective responsible parties, conduct periodic follow-up and maintain resolution status
  • Maintain inventory of all equipment, build and image end-user workstations, laptops and tablets and support end-users regarding Microsoft Exchange


Main qualifications
  • Profound experience regarding IT Support in an international company
  • English is mandatory, French is beneficial


Main advantages:
  • A very renowned company



About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

My contact at Hays:

My contact person:
Alexandre Florent Bruno Gaussen

Referencenumber:


Make contact:
Email:
Start date
ASAP
Duration
6 MM++
(extension possible)
From
Hays AG
Published at
20.10.2018
Contact person:
Kerstin Werner
Project ID:
1652802
Contract type
Freelance
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