Description
Financial Assessment Officer - Wandsworth, London - £13.96 per Hour - 3 months
1. To carry out financial assessment calculations for people receiving adult social services and to calculate contributions towards their personal budget or care service communicating this to service users and ensuring accurate invoices are raised on a timely basis.
2. To ensure that all details are accurately recorded on relevant IT systems (Mosaic) and statistical/management information is provided as and when required and according to deadlines and timescales.
3. To review information specifically to identify entitlement to state benefits, pensions, evidence of any potential financial abuse and depravation of assets and then to make referrals as appropriate eg Welfare benefits advice service, client affairs team, care team, line manager etc.
4. To respond to general enquiries from service users and representatives about financial assessments, invoices and charging policy by phone, letter and face to face meetings.
5. To ensure that the services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both Councils.
6. To advise and support managers on basic enquiries relating to the service.
7. To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is Embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
8. To work as required in ways that develop good working relations and collaborative arrangements with internal and external stakeholders.
9. To ensure that accurate invoices are raised according to deadlines.
10. To be fully competent at carrying out the duties required with minimum supervision and to be able to carry out financial assessments for more than one area of the team's work (Adults Residential or Non-residential care financial assessments)
11. To respond to more complex enquiries from service users and representatives about financial assessments, invoices and charging policy by phone, letter and face to face meetings, with minimal supervision.
12. To provide advice and training to internal staff on all financial assessment matters when required.
13. To investigate and draft responses to complaints and queries about charging and financial assessments, with some level of supervision in formulating the response.
14. To be fully competent at carrying out all aspects of the team's work ( Residential and Non-Residential Care Services) and to work without supervision.
15. To provide training and coaching to new team members when required.
16. To update the Directorate's public information material when required such as booklets and leaflets.
17. To be responsible for the maintenance and updating of all web based material for the team, particularly for changes associated with the new financial year and amendments to charging policy.
18. To be responsible for investigating and responding to complaints and queries about charging and financial assessments, with minimal assistance from the Team Leader/Assistant Team Leader, apart from the most complex cases.
Additional information about the process
Reason for position: to cover long term sickness leave.
Shift: 36 hours Mon to Fri (09:00:AM - 05:00:PM)
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.