Description
Exciting opportunity for a Configuration Manager to join a consultancy for a project based in Stockholm, Sweden. We are seeking a Configuration Manager to come on board and assist with the implementation of a new workflow and ticketing tool. The aim of the programme is to improve and drive customer service and End to End focus as well as be a more cost effective solution.
The customer currently has a scattered system landscape with different ticket and alarm flows, large and complex OSS architecture with multiple Legacy systems and different process SLAs and KPIs across countries and technologies. The Transformation Program, has identified the need to consolidate all the existing Trouble Ticket Management (TTM) systems into one in order to achieve improved quality and efficiency. Remedy has been selected.
The solution will support the establishment of a centralised workflow to manage the E2E Incident to Resolution process, enabling a simplification, optimization and standardization by providing the capability to automate a relevant number of activities and tasks. It will also be able to cope with AS-IS model while transitioning towards a centralized and standardized operating model. Customer has over 40 systems that need to be integrated.
Experience required:
- Knowledge of Remedy CMDB
- Knowledge of telco OSS systems
- Multiple test environments
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