Description
Systems Analyst responsibilities:
- Responsible for the operational stability of the serves, applications, batch chains and databases.
- To provide customer support for operational IT services to all Business Units
- To provide IT support during policy admin system migration project.
- Ensure stability of application/database Servers.
- Ensure stability of daily batch chains.
- Monitoring and control of environments (production, pre-production, test, development).
- Management of events, incidents, routine operational activities.
- Reporting on the status or performance of technology components.
- Job scheduling.
- Database backup and restore.
- Server management and support.
- Release and deployment management.
- Ongoing maintenance.
- Security patching.
- Directory service management.
- Middleware management.
- Log, track and update incidents.
- Take ownership for customer support issues and push them to resolution.
- Investigation and diagnosis of problems with our core applications
- Prompt response and resolution of issues raised by business users across multiple applications
- Liaise with business to inform of progress, request information, manage expectations and close out issues.
- Daily maintenance of applications and troubleshooting problems with the application suite as they arise.
- Be proactive in identify impacts to the live environment and insure minimal impact on operational service and on the business.
- Understand application/infrastructure such to complete detailed impact assessment in the event of change/enhancements.
- Manage discrete packages of work from initiation through to implementation.
- Building strong working relationships with IT services providers both internal and external.
- Continuous written and verbal communication with the business to ensure clarity in all situations.
- Provide additional support for the Production Support Team.
Skills and Experience
- Bachelor's Degree in IT or relevant practical experience
- 3+ years' experience in an IT support role.
- Experience in database management (Oracle, SQL Server).
- Experience of writing SQL queries to facilitate problem solving, data analysis.
- Ability to interrogate data through query tools eg SQL Developer
- Experience in Windows and Linux environment.
- Experience in IBM Tivoli Workload Scheduler.
- Experience in job Scripting (batch files, Shell files, python).
- Experience in IIS, Apache, Tomcat.
- Experience in LDAP (ADAM).
- Experience in environment configuration management.
- Understanding of ITIL Service Chain and Incident, Problem, Change and Release processes.
- Working knowledge of Software Development Project Lifecycle methodologies
- Excellent communication skills, both written and verbal
- Excellent problem solving skills with experience of dealing with business critical systems.
- Experience managing discrete pieces of work/projects from initiation to closure.
- Experience working on technical teams is critical.
- Experience with implementing vendor application packages.
- Accurate with attention to detail.
- Ability to Influence without direct authority.
- Ability to juggle conflicting priorities and demands on time.
- Ability to meet deadlines and get the job done without predefined process.
- Experience with project documentation and administration.
- Experience with service support systems especially Jira.
- Self-Starter - Ability to motivate oneself and work on own initiative.
- Team player - Ability to work within, and contribute to a team. Ability to drive teams whilst leading problem resolution.
- Keen and enthusiastic.