Description
Global Support Engineer - Data Migration (m/f)
Reference: -en
Start: asap
Duration: 12 MM++
Main tasks:
- Enabling a seamless customer service experience in respect to data migration by defining and executing the support and communication concept for mass migrations (automated & guided) throughout the whole migration lifecycle
- Definition and implementation of customer-centric global support processes together with process experts and the development organisation
- Efficient Investigation and troubleshooting of issues by determining root cause to remediate issues, recover customer data, prioritize solutions and develop proactive measures to prevent future occurrences
- Close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution
- Define, implement and report support performance indicators and potential risks to the management for process and quality improvements
Main qualifications
- Degree in business information technology, information systems or computer science
- Profound experience in web-based application software support / customer service, preferable including end-to-end data migration projects
- Excellent experience of ITSM tools (eg. ServiceNow and Google Analytics), Atlassian toolchain (eg. JIRA, Confluence) and problem resolution processes in an agile team environment
- Good knowledge of databases (Oracle Server in SaaS), respective query languages (eg. SQL) and data migration concepts
- Fluency in English, German is an asset
Main advantages:
- International environment
- Dynamic company
- Project in the area of IoT
About us:
Our many years of recruitment experience and specialist knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain intensive relationships with customers across all industries and so can provide engineering specialists with exciting projects and attractive job opportunities. Whether it's working with an international automotive manufacturer or a regional market leader in mechanical engineering, drawing on your interests and experience, we will find the right job to suit you. Because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Davide Addamo
Referencenumber:
Make contact:
Email: