Description
Call and Incident Handling:• Handle and document all incoming requests or incidents within the contractually agreed timeframes
• Provide technical assistance to user via phone or email
• Follow up on existing tickets and escalate unresolved cases to relevant support teams
• Manage personal and team backlog
• High level of technical problem resolution
Required Skills:
• Fluent (Polish or German or French or Swedish or Russian or Dutch) language knowledge and high level of English
• Excellent learning skills and high level of flexibility
• Exposure to Knowledge of Windows XP / Windows 7, Microsoft Office and Internet Explorer
• Excellent phone etiquettes and customer service skills
• Exposure to Hardware knowledge (Desktop and Laptop)
• Good analytical skills
Levels: E0: basic, E1: pre-intermediate, E2: intermediate, E3: advanced, E4: native.
English E1 is obligatory for all roles. Add English only if you need a higher level/ special accent.