Description
Role: Senior Contact Centre Design Delivery ConsultantLocation: Reading
Start: December
Duration: 6 months
Senior Delivery Consultant with a demonstrable track record in low level design and hands-on delivery of Cisco Unified Contact Centre Enterprise (UCCE) solutions. The role requires strong hands on technical delivery and excellent communication skills with significant (5+ years) hands-on design, implementation, configuration, testing, troubleshooting and transformation experience of Cisco enterprise contact centre technologies including:
- Unified Contact Centre Enterprise (UCCE)
- Contact Centre Domain Manager (CCDM)
- Cisco Unified Intelligence Centre (CUIC)
- Customer Voice Portal (CVP) and VXML gateways
- Unified Contact Centre eXpress(UCCX)
- Peripheral Gateways (PG)
- Finesse agent and supervisor desktops
- Unified Communications Manager (CUCM)
- Cloud Collaboration
- Unity & Unity Connection
- Expressway
- Unified Border Element (CUBE)
Experience:
- Experience in implementing and supporting other CC technologies including: Call Recording, WFM (Workforce Management), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) solutions
- Experience with Cisco UCCX would be advantageous but the role primarily requires UCCE
- Experience in design, implementing, transforming, troubleshooting, testing and supporting Cisco UC technologies including :
- IPT(IP telephony),
- VoIP (Voice over IP),
- IM (Instant Messaging) and Presence,
- collaboration tools,
- audio/video/web conferencing,
- SBCs (Session Border Controllers),
- voice gateways,
- SIP( Session Inititiated Protocl) /TDM (Time Division Multiplex) trunking,
- IP routing and switching,
- Knowledge and understanding of protocols (SIP, H.323, QSIG, SCCP, etc.) and codec's (G.722, G.711, G.729, H.264 and Microsoft Real-time adaptive codec's (RTC))
- Experience in implementing Cisco CUBE SBCs, integration gateways and applications
- Experience in CC, UC, voice/video/data networking, telephony IPPBX management and voice applications.
- Demonstrable experience in legacy CC and telephony solutions
- Large enterprise, high availability design skills
For immediate consideration, please apply with your updated CV
Michael Bailey International is acting as an Employment Business in relation to this vacancy.