Senior Contact Centre Design Delivery Consultant

Description

Role: Senior Contact Centre Design Delivery Consultant

Location: Reading

Start: December

Duration: 6 months

Senior Delivery Consultant with a demonstrable track record in low level design and hands-on delivery of Cisco Unified Contact Centre Enterprise (UCCE) solutions. The role requires strong hands on technical delivery and excellent communication skills with significant (5+ years) hands-on design, implementation, configuration, testing, troubleshooting and transformation experience of Cisco enterprise contact centre technologies including:

• Unified Contact Centre Enterprise (UCCE)
• Contact Centre Domain Manager (CCDM)
• Cisco Unified Intelligence Centre (CUIC)
• Customer Voice Portal (CVP) and VXML gateways
• Unified Contact Centre eXpress(UCCX)
• Peripheral Gateways (PG)
• Finesse agent and supervisor desktops
• Unified Communications Manager (CUCM)
• Cloud Collaboration
• Unity & Unity Connection
• Expressway
• Unified Border Element (CUBE)

Experience:

• Experience in implementing and supporting other CC technologies including: Call Recording, WFM (Workforce Management), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) solutions
• Experience with Cisco UCCX would be advantageous but the role primarily requires UCCE
• Experience in design, implementing, transforming, troubleshooting, testing and supporting Cisco UC technologies including :
  • IPT(IP telephony),
  • VoIP (Voice over IP),
  • IM (Instant Messaging) and Presence,
  • collaboration tools,
  • audio/video/web conferencing,
  • SBCs (Session Border Controllers),
  • voice gateways,
  • SIP( Session Inititiated Protocl) /TDM (Time Division Multiplex) trunking,
  • IP routing and switching,
• Knowledge and understanding of protocols (SIP, H.323, QSIG, SCCP, etc.) and codec's (G.722, G.711, G.729, H.264 and Microsoft Real-time adaptive codec's (RTC))
• Experience in implementing Cisco CUBE SBCs, integration gateways and applications
• Experience in CC, UC, voice/video/data networking, telephony IPPBX management and voice applications.
• Demonstrable experience in legacy CC and telephony solutions
• Large enterprise, high availability design skills

For immediate consideration, please apply with your updated CV

Michael Bailey International is acting as an Employment Business in relation to this vacancy.