Description
Onsite Engineer Needed
A major client is looking for onsite engineers for a project in Gothenburg.
Technical Requirements:
Phone support experience necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (eg Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Knowledge of Remote Desktop tools
Provide complete End-To-End support on Device Refresh and ensure that the site target is met.
Provide complete End-To-End support on Operating System Refresh/Windows 10 upgrade and ensure that the site target is met
Ensure that all the HCL's SLA related to OnSite is met and as per the Agreement.
C-ordinate and assist Remote Desktop Team in all the activities related to deliver and smooth operation of the Client's expectations
Attend to Backup Tape change requests in Server Room and other simmilar OnSite specific tasks
Interviewing now, please respond if interested.