Description
This contract is based in France and does not include remote working.
Our client is looking for an experience Cisco UC Project Engineer to join their team on an initial 6 month contract.
DUTIES:
- Demonstrating the understanding of Cisco UC technologies and be capable of supporting these
- Developing and progressing technical knowledge and skill in line with our chosen technologies and support of these solutions
- Being able to understand the dynamics of the support business and the need to achieve consistent SLA targets
SKILLS:
- Advanced troubleshooting (CUCM/UCCX)
- Technical knowledge of Cisco CUCM platform, with specific hands on experience of troubleshooting
- Experience and knowledge with; CUCM, Unity, Jabber, Cisco Telepresence, SRST, SIP
- Advanced Gateway/CUBE Troubleshooting (MGCP, H323, SIP)
- Managing high severity incidents independently regarding Cisco Contact Centres
- Being able to manage escalations to 3rd Parties and Cisco TAC when required while working on a case.
Start Date: ASAP
Duration: 6 months initially
Rate: 480 Euros per day