Description
GROM's direct client is needs a Sr Messaging / O365 / Skype Analyst to help move users to O365. Must have experience with Ironport and EOP Mail Gateway solutions. Experience migrating employees to O365, closing tickets and patching (must be available to rotate weekends/after hours).Provide level III support for all on premise and cloud messaging solutions, work with internal and external customers to bring resolution to Incidents, Requests and Changes.
Support and sustain all upgrades related to the delivery of email services, including email security, email data classification marking, smart phone email connectivity, and email archiving.
Create and maintain diagrams and documentation of all responsible environments, to include:
System Architecture & Topology
Technology Roadmaps and Lifecycle Planning
Disaster Recovery Plan and Test Script(s)
Systems Standards and Governance
Processes, Roles and Responsibilities, to include KB articles and Frontline support references
Research new technologies, hardware, assist with testing, and implementation.
Identify and escalate high priority service issues or concerns and drive resolution.
Define monitoring strategy for the systems to ensure availability targets are met (99.95%).
Monitor, tracks and report system metrics (SLA’s) and take proactive steps to plan system improvements to meet SLA’s.
Communicates and mentors with peers, and junior staff through system and technology changes.
7-10 years of progressing responsibility for IT Infrastructure with 4 -5 Years Senior Experience in an environment using On-Premise Exchange, Office365, and Skype for Business.
Experience with Ironport and Microsoft EOP Mail Gateway solutions
Advanced level PowerShell scripting abilities to support existing and “green field” scripts for Skype, Office 365 and Exchange.
Required to participate in on-call rotation.
ITIL Foundations Certification