Description
A requirement has for an IT Support analyst on a 12 month assignment in the Cork area.
The role will be to provide 1st/2nd line IT support on MS Products and peripherals.
Suitable candidate will have experience with some of the following:
- System Admin in XP/WIN 7/Win 10
- Experience supporting HP, Canon and Xerox printers
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 10 and O365
- Support video conferencing units.
- Support of mobile devices
- Hands and feet support for Server, Storage, Backup & Network equipment
- Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
- ITIL
Day to day duties will include: Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts, Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure, Run diagnostic tests to isolate system problems as well as proactive activities MS Office (Windows and Mac) software.
Hands on experience removing viruses and spyware using various tools (Windows), Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support, Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads.
Starting ASAP.