Description
Oracle SBC Support Engineer wanted for our Zurich & Bern based client in the telecommunication sector.Your experience/skills:
- Several years of working experience with Oracle including the Products 6300, , SBC-VNF and OCSDM
- Expertise in troubleshooting of incidents or problems
- Know-how of Netcool, Icinga-Nagios and ITSM (ticket tool)
- Excellent analytical and communication skills
- Languages: fluent English both written and spoken
Your tasks:
- Supporting the Oracle (formerly ACME) SBC Products and Features and observing the Ribbon environment like interfaces and subsystems
- Analysing, tracking and troubleshooting of incidents or problems coupled with planning and executing preventive maintenance activities for the platform including capacity and performance topics
- Acting as the first point of contact for internal requests, providing IT service continuity management along with testing and implementing configuration changes
- Managing incidents and problems with ITSM (ticket tool) and Oracle Customer Support (Web based) as well as monitoring events with tools like Netcool, Incinga-Nagios or platform specific
- Performing automation of operational processes, writing work reports and updating operational documents
Start:
Duration: 18MM+
Location: Zurich & Bern, Switzerland
Ref.Nr.: BH13804
Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.
Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.
Going the extra mile…
New to Switzerland? In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more