Description
KNOWLEDGE, SKILLS & EXPERIENCE• 5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
• Disciplined, systematic problem-solving skills required.
• Hands-on work experience with the following:
o Windows Operating system (Windows 7, 10)
o SCCM (Imaging)
Data Migration:
• Migrate data from existing device to new device
• Migrate data from Server and One Drive to the local machine.
VPN:
• Able to configure VPN at the client PC.
• Able to troubleshoot VPN related issues
Outlook 2016 (O365):
• Able to configure Outlook on new machines
• Able to troubleshoot all client issues including calendar.
Skype for Business:
• Able to configure, train (end users) and troubleshoot issues.
Applications:
• Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc.…)
• Able to install and configure application based upon SOPs provided.
MS Office Suite:
• Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
• Internet browsers (e.g. Explorer, Chrome, Firefox)
Printers:
• Able to Configure Printers
Mobile Device Support:
• Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android.
Other Common Desktop Applications:
• Able to troubleshoot and fix other common desktop applications Google Chrome, Firefox, Adobe etc.
Imaging:
• Able to install windows 10 image using USB media or Source Image Server like MDT/SCCM
• Able to Install or removes hardware/software using supplied installation instructions and tools.
• Capable of conducting tests of the hardware/ software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.
• Manage the repair of desktop equipment through the effective management of third party suppliers.
SCCM:
• Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, co-ordinate with SCCM team to push the necessary software to the end user systems.
• Install or removes hardware/software using supplied installation instructions and tools for the applications/software that failed to install through SCCM
SharePoint:
• Able to guide end users to access SharePoint, troubleshoot and co-ordinate with SharePoint support team to resolve end user access related issues.
One Drive:
• Have knowledge on usage of One Drive and able to assist user in uploading and downloading the data using one drive.
User Account Management:
• Ability to liaise with the Technical Services team to ensure that user accounts and accesses are added, amended and deleted in accordance with business requirements.
Floor Walk:
• Provide floor walk support for pre, post and during the migration period.
Peripheral Support:
• Able to provide second level support on conference devices and telepresence
Ticketing Tool:
• Knowledge of working on an ITSM tool - Service Now
Networking:
• Basic knowledge of LAN, WAN principles.
• Able to troubleshoot network issues
• Able to provide hands and feet support for network devices at Data centres
Certifications: (Not Required but Preferred)
• Windows 7,10 certified professional
• CompTIA A+ certification
• CompTIA Net+ certification