Infrastructure Services Technician

Job type:
Six months
Alexander Mann Solutions
flag_no United Kingdom
project ID:

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Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services.

We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

We are currently working with our client, Royal London.

Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.

Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

Purpose of the Role:

  • Supporting projects, small change and service improvements and Run Support depending on demand.

As the IST, you will be responsible for:

  • Provide technical administration support for all Hardware and Software across the group
  • Work with Infrastructure Managers and technical subject matter experts to define policies and set standards to improve efficiency and working practice within the estate.
  • Provide support & guidance to less experienced Infrastructure System Administrators.
  • Respond to alerts in a timely manner.
  • Ensure systems are managed to the satisfaction of the business Incidents and Service Requests closed within SLA.
  • Utilising root cause analysis to Problem records.
  • Fully document systems including DR procedures, recovery procedures, build procedures, call out logs, decision logs, and maintenance procedures and fix knowledge base.

The skills, attributes and capabilities we are seeking from you include:

  • Previous experience working in a 3rd line Infrastructure role.
  • Excellent problem-solving, organisational and prioritising skills
  • Ability to solve technical computing issues and seek out the root causes to problems
  • Proficient using and supporting MS operating systems & applications
  • Skills that will help you in the role IT related degree or relevant qualifications is highly desirable
  • Excellent written and oral communication skills
  • Willingness to learn new software and hardware skills
  • Happy to support other projects across the business out with BAU

This client will only accept workers operating via a engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business