Description
Trader Support urgently required to work in London for 6 months on a contract basis for a leading global energy trading company.The role involves;
- providing fast and effective IT support within a busy trading environment.
- Induction of new starters, configuration of PCs and ensuring satisfactory on-boarding from an IT perspective.
- Monitor telephone hotline, email inbox and other communication tools where required.
- Log all interactions in ServiceNow and attempt immediate resolution.
- Proactively monitor call queues and undertake L1 resolution of tickets within defined SLAs.
- Escalate incidents to appropriate teams and follow up on progress.
- Handover to, and receive handover from, the Trading IT teams in the other regions.
- Undertake ad-hoc infrastructure/desktop remediation and project work as directed.
- Maintain knowledgebase library.
- Support the disaster recovery site and take part in annual exercises as well as being on rotation for maintenance visits.
- Work closely with our service partners to ensure end users receive a seamless service.
The ideal candidate will have experience with;
- IT support experience within a busy office environment.
- Excellent all-round technical skills including Windows 7/10, MS Office 365, networking, PC hardware.
- Experience of working from a call-logging system (e.g. ServiceNow)
- Knowledge of support processes and ITIL certification a plus.
- Exposure to Market Data Feeds (e.g. Reuters/Bloomberg) a plus.
- Excellent customer-facing, interpersonal and communication skills.
- Self-motivated, enthusiastic and driven.
- Ability to deal with business and IT management at all levels.
- Ability to respond effectively to urgent customer needs.
- A team player who can also work solo when needed.
If you are interested in this position, please respond with your CV by return and I'll be happy to share the job description with you.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.