Description
Role: Support EngineerType of Contract: Freelance
Duration: 6 months (with extension possibility)
Location: Böblingen, Baden-Württemberg, Germany
Language: Fluent German
Job Details:
• Provide Day to day operations support as Level 2 to end users.
• Deployment of Laptops (Windows 7, 10 OS) to the end users.
• Provide Pre and Post Migration support for Laptop deployment
• Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.
• Provide onsite hands and feet support for Server and Network related issues.
• Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration
KNOWLEDGE, SKILLS & EXPERIENCE
• Proficiency in local language
• Good English speaking skills
• 5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
• Disciplined, systematic problem-solving skills required.
• Hands-on work experience with the following:
o Windows Operating system (Windows 7, 10)
o SCCM (Imaging)
Data Migration:
• Migrate data from existing device to new device
• Migrate data from Server and One Drive to the local machine.
VPN:
• Able to configure VPN at the client PC.
• Able to troubleshoot VPN related issues
Outlook 2016 (O365):
• Able to configure Outlook on new machines
• Able to troubleshoot all client issues including calendar.
Skype for Business:
• Able to configure, train (end users) and troubleshoot issues.
Applications:
• Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc.…)
• Able to install and configure application based upon SOPs provided.
MS Office Suite:
• Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
• Internet browsers (e.g. Explorer, Chrome, Firefox)
Printers:
• Able to Configure Printers