1st Line Support - Windows / SharePoint / MS Office

Basel  ‐ Onsite
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Description

1st Line Support vacancy requiring profound Windows, SharePoint and MS Office knowledge for a globally operating Basel based company in the financial sector.

Your experience/skills:
  • 2+ years of work experience with direct customer contact, ideally in an international environment
  • Competency of supporting SharePoint, mobile technology, iOS, Windows OS and MS Office is highly desirable
  • Outstanding customer service and communications skills to manage customer expectations and service partner deliverables
  • Ability to effectively balance providing excellent customer service while carrying out assigned and ongoing operational tasks in a professional, efficient and timely manner
  • Elementary knowledge of networking and infrastructure technologies, familiarity with ServiceNow is a plus
  • Diploma in Computer Science or equivalent experience, ITIL qualification is advantageous
  • Languages: English, fluent in written and spoken


Your tasks:
  • Providing customer service, first level IT support and IT request management
  • Supporting the delivery of internal and outsourced IT services to internal and external customers
  • Acting as point of contact via phone, email or face-to-face for internal IT and telephony related requests and queries as well as for customer liaison and ensuring an effective interface between IT and its internal customers
  • Driving the efficiency of incident, problem and request management processes.
  • Taking responsibility for incident and problem management including minimising the impact of incidents and problems by reestablishing the normal state of IT services as quickly as possible while helping to identify solutions and preventing reoccurrences
  • Ensuring the best possible levels of service quality are maintained in coordination with external service providers


Start:
Duration: 12MM+
Location: Basel, Switzerland
Ref.Nr.: BH15403

Does this spark your interest? Then take the next step by sending us your CV as a Word document and a contact telephone number on which you are reachable during working hours.

Going the Extra Mile.

As a preferred recruitment agency for Swiss banks, international insurances, finance service providers, software and pharma companies, we acquire exciting positions since 1998 in Zurich, Bern, Basel and other regions in Switzerland every day.

Due to work permit restrictions we unfortunately can only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

New to Switzerland? In case of a successful placement, we support you with:
  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and much more


Thank you for your interest. By applying, you give us the permission to internally store and process your data for the application process. We strictly comply with the applicable data protection laws.
Start date
03/2020
Duration
12 months +
(extension possible)
From
RM Group
Published at
27.02.2020
Project ID:
1900283
Contract type
Freelance
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