Description
IT End User Support AdministratorRole:
For our client in Zurich we are looking for a person with expertise in IT End User Support Administrator. In this role you will be providing 1st and 2nd level workplace support to the end users in a service-oriented manner, assisting in IT Projects, handling administrative work in Infrastructure Management and ensuring day-to-day IT operations.
Main Tasks:
* Provide technical support and service for internal users
* Deliver support to internal users in a consistent, high quality and responsive manner
* Perform basic troubleshooting and diagnose technical problems
* Understand user needs, take ownership of reported issues through their resolution while providing regular status updates and manage users' expectations.
* Provide an effective interface between users and other IT teams
* Assist users in making more effective use of their workplace systems, products and services
* Perform VIP support
* Act as technical expert in the team
* Support our transition to cloud, including Office 365 and assist users with this journey and new way of working
* Support Zurich new Office project (new office IT build-out & move)
Requirements:
* You have an apprenticeship/diploma in a Computer Sciences or similar education in IT and/or Networking area, and at least 5 years' experience in a similar role in an international environment.
* In-depth knowledge of Windows 10 (both physical and virtual PC), iOS, and Android.
* Strong local and remote support of MS Office 365, Symantec Enpoint Protection (SEP), and MS Intune.
* Knowledge of Active Directory (account & device administration).
* Willingness to work in shifts or with defined schedules
* Familiarity with Cisco IP Telephony system/Cisco Jabber.
* Video and Telephone Conference systems - MS Teams.
* Remote Access and Network security technologies.
Nice to Have:
* ServiceDesk Ticketing and Asset Management tools. Knowledge of Cherwell would be a plus.
* ITIL Foundation V4 would be a plus
Languages:
* Fluent in written and spoken English and German language
Reference no: 919521NC
Role: IT End User Support Administrator
Workload: 100%
Location: Zurich, Switzerland
Start: ASAP
Duration: Till 30.06.2021 incl. possible extension
If this position has aroused your interest, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile very well and you would like to receive other positions directly, you can also send us your dossier via this advertisement or to jobs[at]itcag[dot]com.
About us:
ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult is specialized in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support in project search and work is.