Description
Technical Engineer - MS Office /engineering/ English / German /medical devicesProject / Role:
For our client a big pharmaceutical company based in Rotkreuz we are looking for a highly motivated and qualified Technical Engineer
Background:
Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI), we are looking for an Engineer as Contractor to join our department.
You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different diagnostic products, such as Blood Gas/Electrolytes (BGE) Systems and others.
Task:
In this exciting position in an international environment, you will be covering the following key responsibilities
* Full accountability for the timely management and resolution of individual customer complaints
* Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
* Performs investigations of returned customer products.
* Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers.
* Assumes responsibility for providing information from cases in order to update product documentation.
* Represents and communicates results of individual cases in interfacing meetings.
* Contributes to the lab organization, maintenance, and planning.
Must Haves:
* Technical orientation, ability to learn new & complex systems and technologies (hardware, software & application)
* Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
* Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences
* Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.
* Advanced MS Office user
* English Advanced / German Good
Nice to Haves:
* Degree in engineering, sciences or related field is preferred
* Experience in case handling and/ or medical devices is beneficial
Reference No.: 919690SGR
Role: Technical Engineer
Industry: Pharma
Location: Rotkreuz
Workload:100%
Start: 16.10.2020
Duration: 12++
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Contact us for further information regarding our company, our positions or our attractive payroll-only-program: .
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.