Mobile and Broadband Services Assistant

Job type:
Start date:
9 months
Certes Computing Ltd
Published at:
flag_no United Kingdom
Project ID:

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9 months
Inside Scope of IR35
Ideally you will have CTC or SC Clearance

The Mobile and Broadband Services Assistant role is in the Live Services Directorate of our clients Digital Service. In this role you will provide support and advice to users on Mobile and Broadband services and related matters.

You will be responsible for the fulfilment of requests and the handling of incidents related to the Mobile and Broadband Services plus other related services the Team provide.

We are looking for an individual who has an excellent understanding of Mobile and Broadband services, with existing customer service experience and a good eye for detail and accurate record keeping.


*Follow agreed processes and procedures:
* Process orders for Mobile Phones, Smartphones and iPads, including the setup, administration, handover and ongoing customer support
* Administer Broadband services throughout the UK as well liaising with customers and suppliers to manage the installation and or removal of Broadband.
* Maintain detailed and accurate records of stock using Excel as well as in Asset management application.
* Ensure that all documentation relating to issued equipment filed according to Records Management guidelines
* Respond to incidents and requests logged in Digital Service, Service Management Platform and provide routine advice to users on Mobile and Broadband Services

Person spec

* Demonstrates good communication skills with the ability to communicate effectively both verbally and in writing.
* Excellent organisational skills with a methodical approach to prioritising work to meet deadlines.
* Good customer facing and interpersonal skills, ability to develop good working relationships with staff at all levels and has proven understanding of service delivery.
* Able to contribute to and work well within a team.
* Has an analytical approach to problem-solving.
* Ability to work calmly and efficiently in a fast-paced environment

To apply, send your CV to Michelle Pattison at Certes Computing today.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.