Senior Project Manager-Madrid-Spain

Madrid, Madrid  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Required Technical Skills: Service Management(Senior Project Manager):

Must to Have:

· 10+ years of experience in customer facing roles.

· Working knowledge of EUC operations including Remote support and Deskside support

· Know how on ITIL Framework

· ITIL Certification would be recommended

· Experience in Stakeholder management

· Experience in Partner management

· Proven Customer Service skills

· Excellent written and oral communication

Nice to Have:

§ Awareness of latest technologies and trends

§ Knowledge of agile methodologies

§ Must have the ability to identify and instill industry best practices.

§ Proven Customer Service skills

§ Excellent written and oral communication

Required Skills:

· Client management

· People management

· Create deep client impact

· Execution excellence

Responsibilities:

· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.

· Point of Contact for IT Teams and Vendors at across geographies.

· Point of Contact for future Infrastructure Enhancement and requirement gathering.

· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations

· Manage IT Service Delivery at onshore Locations

· Coordinate with Offshore IT Team for coherence with Business requirements.

· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.

· Work with PMO on short/long term IT Project implementations

· Work with Delivery SPOCs and client Business users on IT requirements

· Coordination with 3rd party vendor / contractors ?on IT System upgrade/break fix /new installations

· Vendor Contract and License Management

· Implement Service improvement and Transformation initiatives

Salary: 400.00€ - 500.00€ per day
Start date
2021
Duration
4 months
(extension possible)
From
N Consulting UG
Published at
16.03.2021
Contact person:
Kirubanandam Swayamprakasam
Project ID:
2070553
Contract type
Freelance
To apply to this project you must log in.
Register