Description
Required Technical Skills: Service Management(Senior Project Manager):Must to Have:
· 10+ years of experience in customer facing roles.
· Working knowledge of EUC operations including Remote support and Deskside support
· Know how on ITIL Framework
· ITIL Certification would be recommended
· Experience in Stakeholder management
· Experience in Partner management
· Proven Customer Service skills
· Excellent written and oral communication
Nice to Have:
§ Awareness of latest technologies and trends
§ Knowledge of agile methodologies
§ Must have the ability to identify and instill industry best practices.
§ Proven Customer Service skills
§ Excellent written and oral communication
Required Skills:
· Client management
· People management
· Create deep client impact
· Execution excellence
Responsibilities:
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at across geographies.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team for coherence with Business requirements.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
· Coordination with 3rd party vendor / contractors ?on IT System upgrade/break fix /new installations
· Vendor Contract and License Management
· Implement Service improvement and Transformation initiatives
Salary: 400.00€ - 500.00€ per day