Description
Overall Experience (in yrs.)3-5 Yrs.
Location
Poland, Warsaw
Technical skills (Required - Mandatory)
NetApp, IBM and HPE Storage and Brocade SAN switch and Scripting
Technical skills (Required - Nice to have)
Hitachi, EMC and Cisco SAN Switch
Language skills needed
English/Polish
People skills
Should be able to work with colleagues from different cultures and drive L1/L2 colleagues.
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
· Certification in any one Storage Administration.
Area of responsibilities
· Resolve incidents escalated by L1 as per the agreed SLAs and timelines and involve next level proactively for resolution.
· Work on allocation deallocation task and change
· Hands on configuration setup/modification/deletion task activities.
· Planning and Preparation for Stack upgrade to ensure Successful completion.
· Capacity planning of Storage required for business continuity.
· Preferred knowledge on automation python, shell.
· Mentoring of L1 team members on best practices, technical solutions and scripting.
· Creation of SOP and KT documentation etc.
· Planning and migration of heterogeneous storage environment.
· Capacity planning based on the growth of the data by periodically measuring the data.