Description
Overall Experience (in yrs.)8-10 Yrs.
Technical skills (Required - Mandatory)
Hands on experience in…
Application: SAP Basis, NetWeaver, ABAP/Java-Stack, SAP PI/PO, Avantra, ServiceNow, SAP LaMa
Database: SAP HANA, Oracle, MaxDB
Operating Systems: Linux, Unix, Windows
Technical: Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Updating Databases, Language Pack Installation, Tablespace Management, Backup & Restore/Recovery of Databases, Spool Administration, Live Cache Administration, SSO/SSL Configuration, Kernel Upgrades, SAP Hardening Support Package Upgrade, Shell / Python scripting, experience in driving automation using, Capable of designing and implementing different strategies and procedures (Like System Landscape, System Architecture, Backup Strategy, System Refresh, Patching, Stress/Performance testing etc…). Capacity & Performance Management / Tuning, Proven experience in delivering Automations, Service Improvements Area
Certification: Certified in SAP Basis or SAP HANA
Technical skills (Required - Nice to have)
Application: SAP Solution Manager
Database: Sybase, MSSQL
Technical: Underlying Infrastructure stack: Hypervisor, Storage, Network, Job Management Tool (SAP BPA/Redwood RunMyJobs, Broadcom/Automic UC4, SAP BPO/Solution Manager, IBM Workload Automation), CISM, Automation implementation experience in SAP Basis
Language skills needed
English, English+German
People skills
Supporting and mentoring the L1, L2 and L3 Team in day-to-day work.
Leading a team of 5-10 or 10+ persons.
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
· Experienced in running operations following ITIL processes.
· Strong multi-tasking skills and abilities to handle changing priorities in a fast paced environment
· Strong customer focus and management of client expectations
· Should work with minimum supervision
· High customer orientation
· High quality awareness
Area of responsibilities
· As a PSR, you are an expert at contributing to different phases of the consulting lifecycle.
· Plan and coordinate all activities within the responsible SAP Environment of the System Responsible
· You will plan and coordinate Changes with IT Partners, Application Teams and other Services within the Datacenter.
· Manage and support multiple landscapes. Should be able to manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
· Be the single point of contact for the different landscape for internal Teams as well for the Customer.
· Proven SAP systems delivery and/or system administration knowledge across the suite of major SAP applications & versions.
· You will escalate Issues and Risks to the appropriate Team / Management.
· You will support the L1 / L2 / L3 Team in troubleshooting Incidents.
· You will optimize the SAP Systems in your responsibility.
· You will review the monthly EWA Reports, create proposals and discuss them with the IT Partners and Application Teams.
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· You will be intensely involved in; defining the problem, propose, coordinate and refining the solution.
· You will also play an important role in the development, configuration and deployment of the overall solution.
· You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope.
· You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Writing solutions / estimates for RFPs.
Driving automation using state-of-art automation platforms like SaltStack