Infrastructure Service Manager

Gasteiz / Vitoria, Euskal Autonomia Erkidegoa
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Dear Ladies and Gentlemen,

We are looking for an Infrastructure Service Manager for the Jawor site with the following skills:

Should have managed a team of 20-25 members, delivering/managing middleware IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects

Expert-level Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.

Ability to manage multiple related services and to build the synergies between the services.

Ability to understand the customer requirements and suggest feasible technology options available.
Good understanding of general datacenter technologies.

Deep understanding of one of more areas of Datacenter operations – Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application operations.

Experience with executing transition and transformation projects. Experience in management large IT operations.

Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis

Windows 2008 R administration

Experience in data center Safety and Security measures Data mining/analysis skill

ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

Academic Background : Bachelor of Engineering /Technology/ Scien or Equivalent Work Experience
Overall Experience in years : 12-15 Years

Technical skills (Required - Nice to have) Knowledge of BCMS principles, processes and guidelines to deploy BCMS work-flow.

• Should be a capable leader.
• Building collaborative partnership – by interactive regularly with key influencers within and outside organization.

• Deep experience Customer Handling and stakeholder management.
• Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions
• Ability to drive Service Improvement programs and drive service quality improvements.
• Familiarity with working on proposals, billing and charging topics
• Understanding of service level management process, related agreements – SLA/OLA and workflow steps.
• Analytical ability
• Business acumen
• Knowledge of capacity management process.
• Planning and organizing – Optimally organize the workload across the team.

• Managing multiple service teams and build synergies between services.
• Understand and maintain the organization’s ratio between service revenue, resource planning and maintain the team.
• Responsible to service budget and quality.
• Create, modify, update and populate the service descriptions, operation level agreements and service offerings.
• Ensure issue free operations and effective handling of customer escalations.
• Capable of tracking the service improvement plan and aligning the capacity, availability of resources.
• Keep track of automation levels within service operations and to improve them.
• Responsible to introduce new service delivery tools and redesigning the operational procedures
• Assurance of SLAs / KPIs / OLAs and service quality.
• Promote the organization’s goals and to implement evolving technologies in service.
• Responsible to build and implement security guidelines.
• Running the service operations in close cooperation with other IT process owners and service owners.
• Ensure service quality.
• Service definition, scoping and policy formulation: Consolidate and review inputs and contribute towards identifying new service lines in order to
assist service owner in designing a scalable and robust infrastructure.

We look forward to receiving your application!
Start date
Published at
Contact person:
Mustafa Amiri
Project ID: