Description
Dear Ladies and Gentlemen,We are looking for a Network Level 2 Tech for the Jawor site with the following skills:
In-Scope Configuration Items
--- Servers (Virtual & Physical)
--- Storage & Backup Devices
--- Server Appliances
--- Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
--- Tape Storage Units
--- Power Distribution Units rated 3KVA and below
--- SAN Fabric Switches
--- Network Switches
--- KVM Units
--- WAN Optimization Devices
--- Firewalls
--- Access Points
--- Routers
--- Cables which connect the device to itself, a peripheral, or a power/network port
Note: This is an extensive but not an exhaustive list and support for other items as may normally be found in the infrastructure environment may be required on a case by base basis.
Technical Tasks List
--- Power Cycling
--- Running Diagnostics Commands
--- Conducting whole unit replacement
--- Inserting/Removing Media
--- Replacing Defective Components
--- Assist with fault diagnosis and investigation
--- Configuring Remote Access
--- Basic Storage Array Configuration
--- Replacing faulty cables
--- Tape Management and Maintenance
Operations Tasks List
--- Updating and Recording of activities in relevant IT Ticket Management System
--- Coordinating and agreeing attendance time and date with key stakeholders
--- Provide support either through phone, remote tools, or in person at onsite
--- Perform installation as needed either through physical or network medium
--- Coordinate actual activity date and timings including arrival and departure times.
--- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
--- Labelling, Patching and Asset Tagging activities
--- Following specific task instructions and provision necessary reporting as necessary.
Technical Skills
---Good general understanding of IT principles such as Networks, Hardware ad Domains.
---knowledge of Infrastructure ( Data Center and Network) hardware architecture as to undetstand the procedure shared by L3 Teams during troubleshooting, H&E suuport.
---knowleadge of server/ client operations in a domain enviroment including Active Directory
---Understanding of current and legacy hardware Infrastructure platforms
--- Excellent hands on experience installation and troubleshooting Infrastructure (DC & Network ) equipments, Rack and Stack of the equiptment/cable
---Good Hands on Experience in IMAC and Breakfix activities related to Infrastructure environment
---Ability to identify the right defective spares and replace them with provided good spares as instructed and by physical observations.
--- Knowledge of TCP/IP standars and networking
--- Experience with #tape Managment activities
Training and Certifications :
--- Com TI A A+, MCP/MCSE,CCNA are desireable certifications.
--knowledge of ITIL and exerpience of working with an ITIL environment would be beneficial
Soft Skills :
--- Execptional customer facing skills
-- -Able to communicate clearly and effectively both with Client and Costumer
---Logical and analytical approach to work
---Accurate record keepking
---Able to work unsupervised
---Good time kepper
---Intense focus on quality work
---Produuctive and Efficient
We look forward to receiving your application!
The DeRisk Team
M.Amiri