Service Manager

Description

We are Looking for a Service Manager for a long term project

Locations: Stockholm, Sweden
Language- Swedish
Start- ASAP

Job Description:
Service Manager
Profile Personal characteristics:
Experience Needed: 8+ years
• Higher education or equivalent education with a relevant focus.
• Experience in supplier collaboration and habit of handling ordering and follow-up of external deliveries.
• Solid general knowledge of IT and experience in application operation.
• It is an advantage to have experience in logistics with automation solutions, operations, and application landscape in the area.
• The work requires that you have complete command of both English and Swedish in speech and writing.
Ability and experience to:
• As a Service Manager within External Systems, the associate will mainly work as a technical system owner for customer’s warehouse management systems Sattstore, SMS-Multipick and Astro.
• As a Service Manager for these applications, the associate will have daily contact with customer’s suppliers who support these applications, ensure that the business's requirements and needs are carried out by their system suppliers, and follow-up of incidents and root cause.
• Furthermore, the associate will actively participate in contract processes (SLA and service agreements), as well as in forums around the automation area. Actively participate in planning - implementation, and follow-up of activities concerning "Life Cycle Management" of IT environments. Support the budget work and follow up that the decided activities are implemented.
• Should work closely with Delivery Manager, Business Analyst, warehousing, IT Services, and our system suppliers

Eligible candidates, please share their CV at

Regards
CosMicIT