Description
Job Description:Overall Experience (in yrs.)
5-7 Yrs.
Location
Brno, Czech Republic
Technical skills (Required - Mandatory)
Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools, Should be able to perform IMACD services
Technical skills (Required - Nice to have)
Factory network setup, DNS,DHCP and IPAM, NTP, AAA (RADIUS),
Language skills needed
Czech (Primary), English (Secondary)
People skills
Should be able to work with colleagues from different cultures and drive L1 colleagues
Soft skills
· Customer interaction skills
· Experience in running operations with ITIL processes / ITIL certified.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
· Certification in network routing and security technologies
Area of responsibilities
· Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network
· Good understanding and experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
· Working in 24x7 operations support.
· Support team in resolving critical technical issues during crisis situations
· Coordinate with remote technical team and users for any service request, incidents, technical requirements
· New installation and configuration of network, security equipment, escort third party suppliers and
· Take part in discussion with Business Team/SME’s to understand the requirements and work with architect team to implement optimal solution
· Coordination with suppliers requiring onsite troubleshooting/installation
· Engaging problem management process for root cause determination & permanent corrective action.
· Training L1/L2 colleagues on various operational topics both technical and process.
· Driving service improvement and customer satisfaction
Contract length: 6 months
Job Types: Full-time, Contract
Pay: euros per day depending on role and experience