Tech Lead

Description

Job Description
Overall Experience (in yrs.) 8 plus years

Location : Brussels ,Belgium

Technical skills (Required – Must to have)

8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
Previous experience of leading a team.
Must have knowledge of Microsoft desktop operating systems
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
Good understanding of SCCM environment and OS deployment
A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS

· Should have good understanding of user profile management

Proven Customer Service skills
Excellent written and oral communication
skills
Experience in Scripting languages like powershell
Excellent written and oral communication
Area of responsibilities :

· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.

· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.

· Work with PMO on short/long term IT Project implementations

· Work with Delivery SPOCs and client Business users on IT requirements

· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations

· Vendor Contract and License Management

Implement Service improvement and Transformation initiatives

Language Known : English

Salary : euros per day based on role and experience

Contract length: 6 months

Job Types: Full-time, Contract

Pay: Up to €450.00 per day