Description
EUC Technical Lead
Our client, a leading global supplier for IT services, requires a Technical Lead to be based in their client's office in London. You can work remotely until covid abates.
This is a 6-month temporary contract, to start on 21st. June 2021.
Key Responsibilities/Requirements
- Lead and hold cross-functional team members accountable of project deliverables and timeline
- Act as a liaison between project assigned resources, sponsors, and stakeholders and drive the rollout issues, escalation, and apps remediation activities.
- Provide technical and analytical guidance to the project team as appropriate and facilitate the issues resolution
- Serve the team by removing impediments and advocating for resources needed for the team's success.
- Facilitate short-term, mid-term and long-term feature planning along with estimating and developing the requirements
- Acquire a solid understanding of the IT workplace tools and technology and applications
- Capability to analyze, diagnose, and resolving OS, software and apps configuration issues in virtual environments
- Effectively collaborating the problem resolution with vendor engineers and system integrators to support complex system deployment projects
- A deep technical knowledge of Microsoft Windows 10, OS and Apps virtualization, basic networking
- Configuring email on mobile smart devices, Microsoft desktop software, and web technologies
- Proactively assisting the business users escalation and internal teams to avoid or reduce problem occurrence
- Should be able to facilitate and drive day to day escalation/issues are related to Citrix/virtual platform performance issue, apps installation on Citrix vdi, initial troubleshooting
- Should have experience with the Thin Clients and VMware knowledge
- Basic understanding of the Office 365 components and services
- Good Knowledge about Configure the EMS Mobile App, Install Certificate and Provisioning Profile.
- Communicate technical topics in written format and/or deliver to the users
Required Skill & Knowledge:
- Experience with End user computing and Hardware transformation
- Detailed oriented with focus on client Value
- Strong communication and organizational skills.
- Ability to display patience when dealing with difficult clients and other stressful situations
- Ability to handle the escalations and attention to detail and accuracy
- Advanced understanding of installation practices for hardware and software.
- Good understanding of Networking, Microsoft Operating Systems, Active Directory and Client equipment troubleshooting.
- Basic understanding of Microsoft AD, ADFS, DNS, SSL Certificate, and Virtualization
- Understanding of the virtual computing environment